Lettings Process

We understand that moving is an exciting time but also frantic and daunting. Our friendly and helpful staff are here to assist you every step of the way.

Once you have chosen your desired property you should communicate any special requirements you have such as adding or removing furniture. If you do not ask for such requirements prior to paying your reservation fee the property will be let as seen.

You will be asked to complete a Tenancy Application Form which you can download here:

Tenancy Application Form

This form will require some personal and financial information.

If you are required to provide a guarantor they will also be required to complete a guarantor application form again requiring some personal and financial information which can be downloaded here:

Guarantor Application Form

Once terms have been agreed we will ask you for a reservation fee of £100.00 to reserve the property whilst we process your references and the tenancy paperwork. If the tenancy does not proceed then we reserve the right to retain the fee.



In order to obtain references we will use an independent credit reference agency. You will also be asked to provide an original photo ID and proof of address such as a utility bill or bank statement.



If you are studying in the UK, we will require confirmation from the education establishment.‎ You will also usually be exempt from paying council tax and the admissions office ‎at your university/college/ institution will provide you with a council tax exemption certificate, a copy of which we will require.

It is important to note not all courses qualify for the exemption and you should seek guidance from your education establishment. Guidance can also be sort here.


Tenancy Paperwork

You will be asked to sign an Assured Shorthold Tenancy Agreement (AST) which forms the basis of the legal obligations between you and us. Please take time to go through the tenancy agreement and ensure that all the details are correct and all the terms are fully understood. You will be asked to sign a copy of the agreement and have this document witnessed. Once dated the contract is deemed to have ‘exchanged’ and becomes legally binding.

AST Agreement

Once signed you are committed to paying the rent throughout the term of the tenancy and if you do not adhere to the terms then you will be liable to legal action.

The tenancy agreement gives certain rights to both you and your landlord, for example, your right to occupy the accommodation and your landlord’s right to receive rent for letting the accommodation. It lets you live in a property as long as you pay rent and follow the rules.


Initial Costs

A statement will be sent to you consisting of a breakdown of what is required in cleared funds prior to the tenancy commencing and keys being released to you. This will consist of:

It is vital that the initial monies are received by us as cleared funds in the form of a bank transfer/chaps transfer (before 3.00pm) Monday to Friday with funds cleared prior to the commencement date of your tenancy. You will also be asked to set up a standing order in line with the agreed rental payments.

Please download a direct debit form here:

Direct Debit Form

Please download a standing order mandate here:

Standing Order Mandate

If you are going to be in receipt of housing benefit we will require a receipt from the local housing benefit department to confirm that you will be entitled to housing benefits, confirmation as to how much and evidence that you have provided consent for the department to discuss all aspects of your claim with us throughout the duration of the tenancy.

We will also require that you sign a letter to confirm that you wish for housing benefit payments to be made direct to us. On signing you will still need to pay your first month’s rent up front.

As of May 2014 the local housing allowance for Liverpool is as follows:

  • Shared Accommodation Rate – £55.00 per week
  • One Bedroom Rate – £91.38 per week
  • Two Bedroom Rate – £103.85 per week
  • Three Bedroom Rate – £121.15 per week
  • Four Bedroom Rate – £150.00 per week

Click here to assist you to calculate your housing benefits.

It is important to note that you are responsible for paying the rent and not the housing benefit department, so whether your entitlement is suspended or cancelled the full monthly rent will be payable.


Deposit Monies

As members of the The Deposit Protection Service your deposit is protected under the terms of The Deposit Service. If there is more than one tenant then we will nominate a Lead Tenant who will be our main point of contact during the tenancy. Your deposit covers damage, breakages, rent arrears and administration charges if there has been a breach of tenancy. At the end of the tenancy the deposit is returned to you once we have inspected the property and confirmed there is no want of repair and there are no arrears of rent.



You should consider insuring your own possessions and there are policies which will cover you should you accidentally damage our possessions and as such protect your deposit as well. We have in place buildings insurance policy but this does not cover contents.

You are responsible for insuring all fixtures and fittings provided to you under the tenancy agreement.



Once all the legal and financial arrangements have been met, you will be asked to meet our inventory clerk at the property. The inventory clerk will go through the property with you and assess the schedule of contents and condition of the property. The inventory will evidence the condition of the property.


How to Rent Leaflet

As part of the procedure to entering into a tenancy with us you must read the guidance provided by the local government which can be found here. By signing a tenancy agreement with us you are acknowledging and confirming that you have read and understood the information contained within the guidance. Please ensure that you have read the latest guidance as the attached link is often updated.


The Final Step

You will attend a sign up meeting at our office to sign the tenancy agreement and guarantor and deposit documentation if applicable. At the meeting the keys will be handed over to you. After the commencement of the tenancy, you will receive a signed and dated copy of the tenancy agreement along with a copy of the inventory report for your records.

You are then free to enjoy our luxury accommodation, welcome aboard!

Here’s a little check list that you may want print out before moving in so you can ensure you have all the essentials

Letting Process Checklist